Call Transfer

Call transfers allow the AI assistant to redirect calls to specific phone numbers based on predefined criteria. This enables seamless handling of complex requests by transferring calls to the appropriate personnel or departments within your company.

How To Configure a Call Transfer

Call transfers are configured in the tools section of the AI assistant. Define a new function and describe in the description under which conditions the transfer should be executed. Example: Call this function when the user has a question about billing.

Choose the action Call transfer and specify the phone number in E.164 format that the call should be redirected to:

Programmatic Execution of a Call Transfer

Call transfers can also be executed programmatically from any JavaScript code snippet by returning an action field with transferTo: and the phone number as shown below:

function myFunction(params) {
    // some code producing some JS object
    response ...
    response["action"] = "transferTo:+491234567890";
    return response;
}