LLMs & Execution Model

VoiceBooker voice bots use LLMs as the underlying technology.

What is an LLM?

A large language model (LLM) is a type of artificial intelligence (AI) that can recognize and generate text, among other tasks. LLMs are trained on huge datasets — hence the name "large." LLMs are built on machine learning, specifically a neural network called the transformer model.

Since LLMs can understand natural language, they are a great fit for voice bots. First, they understand what the customer/caller said, and second, voice bot developers can program and instruct LLMs using natural language on how to react and what to do. This makes it possible to create voice bots with very little code.

Basic Execution Model

The voice bot works similar to ChatGPT:

Using prompts, the voice bot can be instructed to do specific things — such as asking the caller for information — and it can answer questions based on predefined information and a knowledge base.