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Knowledge Base

LLMs are usually trained with general knowledge and information stemming from public sources such as Wikipedia etc. However, voice bots often require some specific information such as the opening times of the restaurant, the location etc.

This external information can be fed into the voice bot using in two ways:

  1. If the information is quite small, it can be directly provided as prompt.
  2. If the infomration is large such as manuals or FAQs provided as PDF files, these information can be added into the Knowledge Base of the voice bot.

How To Use The Knowledge Base

  1. In order to use the knowledge base for larger portions of information such as PDF files etc., simply upload the PDF file in the start screen of the Bot Designer. VoiceBooker will then analyse the uploaded document and add it to its internal database such that this information is then later available to the bot.
  2. Associate the uploaded information to the stage where the information should be made available.