Take Message

The Take a Message function allows you voice bot to record voicemail when specific staff members are unavailable. This ensures that important information is captured and relayed to the appropriate person for follow-up.

How To Configure Message Recording

Take messages are configured within the tools section of the voice bot. You simply define a new function and define as a description under what condition the message should be recorded For instance: Call this function when the caller wants to talk to a sales representative. in case there is currently no staff available in the sales department.

Choose as action Take message as shown below:

Programmatic Execution of a Recording Calls

Recording calls transfers can also be programmatically executed in any JS code snippet at any point of time by simply calling the startRecording() function as show below:

function myFunction(params) {
    // ... some code ...
    startRecording();
    // ... some code ...
}