Call Transfer

Call transfers allow the voice bot to redirect calls to specific phone numbers based on predefined criterias. This enables seamless handling of complex queries by transferring calls to the appropriate personnel or department within your company.

How To Configure a Call Transfer

Call transfers are configured within the tools section of the voice bot. You simply define a new function and define as a description under what condition the transfer should be executed. For instance: Call this function when the user has a question about billing.

Choose as action Call transfer and specify the number in E.164 format the phone number the call should be redirected to as shown below:

Programmatic Execution of a Call Transfer

Call transfers can also be programmatically executed in any JS code snippet at any point of time by simply returning an action field with transferTo: and the phone number as show below:

function myFunction(params) {
    // some code producing some JS object
    response ...
    response["action"] = "transferTo:+491234567890";
    return response;
}